Free Keylogger for Parents FAQs

1. What is a keylogger?

A keylogger is a software application or piece of hardware that monitors and records keystrokes made on a computer keyboard. The recorded keystrokes are stored in a log file that can be viewed later. Far more software keyloggers, which are installed like other software applications, are sold than hardware keyloggers. Most software keyloggers are accessed through a secret key combination and password and can operate hidden from computer users. Some can transmit their keystroke logs via email to another computer.

2. What can Free Keylogger do?

Free Keylogger can monitor keystrokes made by all users of a Windows PC, and it can run hidden from users. Free Keylogger captures keystrokes made in all computer applications, login fields, and web pages. You can access Free Keylogger and view its keystroke logs with a secret key combination and password. You can also configure Free Keylogger to email logs at recurring intervals to your email account.

3. How is the free version of Free Keylogger different from the upgraded version?

The free version of Free Keylogger is installed by default when Free Keylogger is installed. It features a pop-up dialog that appears periodically and displays the number of keystrokes logged. The free version displays the main dialog each time the computer boots and monitoring must then be started manually. Using the free version, you must email logs manually, on command. When you purchase and register a one-year license key for Free Keylogger, the program starts automatically after the computer boots and is hidden. The upgraded version can also automatically email logs at regular intervals. See the FAQs category Getting and registering a Free Keylogger license.

4. Is Free Keylogger safe to use?

Free Keylogger is safe to run on your computer. It is different from keyloggers from unknown sources that secretly install themselves on your computer. The program and its components carry a digital code signing certificate issued by COMODO (www.comodo.com) that ensures the integrity and authenticity of the software you download. The digital certificate—combined with Free Keylogger's nearly six-year history of successful sales—make HeavenWard's Valery Kuzniatsou a trusted developer. Visit us at www.hwsuite.com or check out Norton's Safe Web Report for HeavenWard at safeweb.norton.com.

Free Keylogger only records keyboard keystrokes. It never gathers or transmits personally identifiable information from your computer, unless such information is contained in an emailed log file created from keystrokes and sent to you.

Free Keylogger makes an internet connection under several conditions: to get a license key for your computer, to email logs to another computer, to open its FAQs page in your default web browser when you click the FAQs button, and to open a survey page in your default browser when you uninstall the program.

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If you discover Free Keylogger on your computer and want to uninstall it, follow these steps.

1. First, download the Free Keylogger installation file. See the FAQ How do I download and install Free Keylogger?. Follow the instructions for downloading the file.

2. Then find the installation file, freekeyloggerpkg.exe, where you saved it on your computer. Right click the file. Click Open. If Free Keylogger is already installed on your computer, the Free Keylogger Setup dialog displays the message A version of Free Keylogger is currently installed on this computer. If you wish, you can uninstall that program and do nothing more. Click Yes.

3. Click Yes.

4. The Free Keylogger Uninstall dialog opens and asks Are you sure you want to completely uninstall Free Keylogger?

5. Click Yes. Uninstallation completes and the Free Keylogger Uninstall: Completed dialog opens.

6. Click Close.

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1. How do I download and install Free Keylogger?

We suggest you download and install Free Keylogger's free version. If you want to upgrade after installing the program, simply click Upgrade at the bottom of the interface. The following steps explain how to download and install the program.

Note: if you are running antivirus software on your computer, see the FAQ How do I install and run Free Keylogger if my antivirus program blocks it?, before you download Free Keylogger.

To download Free Keylogger, follow these steps:

1. Click the download button on the Free Keylogger download web page. Windows or your browser then displays a File Download dialog asking whether you want to open, run, or save the file.

2. Click Save. A Save As dialog is shown.

3. Select and remember a location for saving the file. Then click Save. The file then downloads.

Note: if you are running Windows XP and want to monitor all users on your computer, make sure you run the installation file, as explained next, using an administrator account.

To install Free Keylogger, follow these steps:

1. Find the installation file, freekeyloggerpkg.exe, where it is saved on your computer. Right click the file and click Open. An Open File dialog is displayed.

2. Click Run. The Free Keylogger Setup dialog opens.

3. In the Free Keylogger Setup dialog, select the user(s) you want to monitor, either the Current user or All users. After making your selection, click Next. Note that if you are running Windows XP, you can select All users only if you are installing the program with an administrator account. The Free Keylogger Setup: License Agreement dialog opens.

4. In the Free Keylogger Setup: License Agreement dialog, click I Agree.

5. If you selected All users on later versions of Windows, a User Account Control dialog opens asking Do you want to allow the following program to make changes to this computer? and an administrator password field is also displayed. Enter your administrator account password. Then click Yes.

6. Click Close.

7. Immediately after installation, Free Keylogger starts and shows a Select Language dialog. Select the interface language you want to use. Then click OK. Installation is now complete. Free Keylogger opens.


2. How do I install and run Free Keylogger if my antivirus program blocks it?

If you run an antivirus or antimalware program on your computer, the antivirus software may stop Free Keylogger from downloading, installing, or running. That happens because all antivirus programs classify keyloggers as potentially unwanted programs.

Free Keylogger is safe to use (see the FAQ Is Free Keylogger safe to use?), and you can run Free Keylogger successfully along side any popular antivirus program by adjusting your antivirus settings. The general approach is described next. The exact procedure you use will depend on the antivirus software you have. You can usually find specific instructions for your software in the software's help file, troubleshooting guide, or product website.

To download, install, or run Free Keylogger when your antivirus software is blocking any of those actions, take these steps:

Downloading.   In most cases, if your antivirus blocks downloading of Free Keylogger, you must temporarily disable internet protection and then download the installation file. In some cases, your antivirus software may allow you to create an exception for the download URL. If you disabled internet protection during downloading, be sure to restore it after the download.

Installing.   If your antivirus stops or blocks Free Keylogger's installation file from running, you usually need to disable your antivirus before running the file. In some cases, your antivirus software will allow you to create an exception that allows the file to run. If you disabled protection during installation, be sure to enable it after installation.

Running.   In most cases, if you are running an antivirus program, you must go to your antivirus settings and create an exception to allow Free Keylogger to run on your computer. If you are running Windows 7 or a later version, you should select or enter C:\ProgramData\FreeKey as the program folder the exception is for. If you are running Windows XP, you should select or enter C:\Documents and Settings\All Users\Application Data\FreeKey. Sometimes your antivirus will detect Free Keylogger and simply ask you if you want to allow the program to run. In either case, you should set your antivirus to allow programs in the folder to run and to remember (always apply) the setting.

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When you uninstall Free Keylogger, you also delete the log files for all users. To uninstall Free Keylogger, follow these steps:

1. Click the Uninstall button at the bottom of the interface. The Free Keylogger Uninstall dialog opens and asks Are you sure you want to completely uninstall Free Keylogger?

2. Click Yes. Uninstallation completes and the Free Keylogger Uninstall: Completed dialog opens.

3. Click Close. You may be asked to restart your computer to fully complete uninstallation.

If your antivirus software blocks the uninstallation process, see the FAQ How do I install and run FreeKey if my antivirus program blocks it? and follow the instructions in the “Running” section.

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1. What kinds of licenses does Free Keylogger offer?

Free Keylogger offers a free license that never expires and a one-year paid license. By default, Free Keylogger it is configured to use the free license after installation. It is activated automatically each time you start monitoring. For information about license features, see the FAQ How is the free version of Free Keylogger different from the upgraded version?.

2. How do I buy and register a Free Keylogger license?

If you have installed Free Keylogger and want to upgrade, simply click Upgrade at the bottom of the interface. You can also upgrade a Free Keylogger license on the Free Keylogger purchase page.

After you purchase a license, a web page opens that contains your license key. The license key is also emailed to you. To register your license key, click Register at the bottom of the interface. The Register your license dialog opens. Enter your license key in the field following License:. Then click Register. If registration is successful, the License field in the Settings area displays PAID.

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1. How do I start, open, and close Free Keylogger?

Free Keylogger starts and runs automatically after installation and whenever your computer is restarted. Free Keylogger's free version always opens its main interface whenever your computer starts, and you must always turn on monitoring manually when using it. Free Keylogger's upgraded version is always hidden when your computer starts.

You do not normally close the Free Keylogger program (stop it from running). To lock and unlock the main interface, you use a key combination. The default key combination is Ctrl + Alt + Shift + F.

You can change the key combination for locking and unlocking the main interface and add password protection for opening the main interface. To change the key combination, go to the field following Hot key: Ctrl + Alt + Shift + in the Settings area and enter any letter you wish. You can also add a password in the field following Password:. Click Apply to save all your changes.

2. How do I start and stop monitoring?

To start monitoring, click the button with the eye icon. To stop monitoring, click the button with the crossed-out eye icon.

3. How do I view keystroke logs?

To view keystroke logs from the main dialog, select a user whose logs you want to view. Then click the button with the eyeglasses icon.

4. How do I delete keystroke logs?

When you delete Free Keylogger's keystroke logs, you delete logs for all users. To delete the logs, click the button with the folder icon. A Free Keylogger dialog opens. Click Yes to delete all logs.

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1. How do I hide Free Keylogger?

If you have registered a Free Keylogger paid license, you can hide Free Keylogger from computer users. When hidden, the program starts automatically and begins monitoring, without displaying dialogs or pop-ups, when the computer boots. Go to the Settings area and check the box next to Hide from computer users. The box is checked by default if you are using a paid license key.

2. How do I configure Free Keylogger to email logs?



You can configure Free Keylogger to send its logs to an email address. Logs are emailed as a zipped file attachment and sent over a secure connection. To open the attached file, you must use the same password you selected for opening and closing Free Keylogger's main dialog. (See the FAQ How do I start, open, and close Free Keylogger?)

With a Free Keylogger paid license, you can choose how frequently to send logs. Using Free Keylogger's free version you can only send logs manually, by clicking the Send/Test button.

To configure Free Keylogger to email logs, follow these steps:

1. Be sure to set a password for opening Free Keylogger's main interface. You use the same password for opening the zipped log files emailed to you. If you do not set a password, the logs are sent, but they are not password protected. See the FAQ How do I start, open, and close Free Keylogger?

2. In the Mail settings area, make a selection in the Send logs every drop-down but do not select never. If you are using a paid license, you can select any interval for sending logs. If you are using a free license, select manually.

3. In the field below Send logs every, select your email provider from the drop-down list. The email server address for the provider is automatically shown in the Server field. Enter your email address in the User name field and your email account password in the Password field. Then click Send/Test to test your settings.

If your provider is not shown in the list, select other and enter your provider's email server address in the Server field. If you use an email client, like Microsoft Outlook, you can find the address by going to your account settings and looking for “outgoing mail server.” Find an address like smtp.hotmail.com or mail.mindspring.com. If you cannot find your provider's email server address, look the Mail Server Addresses list below. Contact HeavenWard support at support@hwsuite.com if you need additional assistance.

If you only use an internet webmail service, like Yahoo or Hotmail, through a web browser, look for your provider's email server address in the Mail Server Addresses list below. Contact HeavenWard support at support@hwsuite.com if you need additional assistance.

Mail Server Addresses:

• Adelphia: mail.adelphia.net
  
• Amaze.net.au: mail.amaze.net.au
  
• Ameritech DSL: smtp.ameritech.yahoo.com
  
• Prodigy: smtp.prodigy.yahoo.com
  
• Qwest Internet Service: pop.dnvr.qwest.net
  
• Purplenet: smtp.purplenet.co.uk
  

3. How do I change Free Keylogger's interface language?

To change Free Keylogger's interface language, go to the Settings area and click the Language button. The Select language dialog opens. Select a language and click OK.

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1. Why doesn't Free Keylogger start monitoring?

If you are using the free version of Free Keylogger, the program may not start logging when you click the start/stop button in the main (small) dialog. That usually happens when your computer does not have an active connection to the internet, which is necessary for using the free license.

2. What do I do if I do not receive emailed logs?

The emails with logs are sent successfully, but you do not receive them. Most probably your email service is moving the emails into your SPAM folder. If this happens, you must add HeavenWard's email address (noreply@hwsuite.com) to your contacts and report the emails as not SPAM. To report HeavenWard's emails as not SPAM when using Gmail, follow these steps:

1. Open your Gmail email.

2. Click the Spam folder.

3. Click an email from HeavenWard to open it.

4. Place your cursor over HeavenWard. The Contacts dialog appears.

5. Click Add to Contacts.

6. Click Report not spam.

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3. What do I do if Free Keylogger cannot email logs to my Gmail address?

You may correctly configure Free Keylogger to email logs to a Gmail address and test your email settings by clicking the Send/Test button but then see that the test failed. In addition, Google may also send you an email saying that a sign-in attempt to your Google account was blocked. You can correct this error in two different ways, depending on whether or not you use 2-step verification to access your Google email. (To learn more about 2-step verification, visit https://www.google.com/intl/en/landing/2step/.)

If you do not use 2-step verification to access your Google email, follow these instructions:



Change your Gmail settings to allow Free Keylogger to access your account. Go to https://www.google.com/settings/security/lesssecureapps and log into your Google account. A Less Secure Apps page opens. Select Enable in the Access for less secure apps box. Then log out of your Google account. Test your Free Keylogger email settings again by clicking the Send/Test button.

If you do use 2-step verification to access your Google email, follow these instructions:



Visit Google's page Sign in using App Passwords instructions page at https://support.google.com/accounts/answer/185833 and follow the steps there for generating and using an app password. To generate an app password, you must enter a name for Free Keylogger, such as Free Keylogger, in the Select app drop-down list. Then, when your app password is generated, copy and paste it into the Password field in the Mail settings section of Free Keylogger's Settings dialog. Test your Free Keylogger email settings again by clicking the Send/Test button.

4. How can I get additional help?

You may email HeavenWard Support at support@hwsuite.com with your questions, comments, and suggestions.

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