BestKey Keylogger FAQs

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1. What is a keylogger?

A keylogger is a software application or piece of hardware that monitors and records keystrokes made on a computer keyboard. The recorded keystrokes are stored in a log file that can be viewed later. Far more software keyloggers, which are installed like other software applications, are sold than hardware keyloggers. Most software keyloggers are accessed through a secret key combination and password and can operate hidden from computer users. Some can transmit their keystroke logs via email to another computer.

2. What can BestKey Keylogger do?

BestKey Keylogger can monitor keystrokes made by all users of a Windows PC, and it can run hidden from users. Best Keylogger captures keystrokes made in all computer applications, login fields, and web pages. You can access BestKey Keylogger and view its keystroke logs with a secret key combination and password. You can also configure BestKey Keylogger to email logs at recurring intervals to your email account.

3. How is the free version of BestKey Keylogger different from the paid version?

The free version of BestKey Keylogger is installed by default when BestKey Keylogger is installed. It features a pop-up dialog that appears periodically and displays the number of keystrokes logged. The free version displays the main dialog each time the computer boots and monitoring must then be started manually. Using the free version, you must email logs manually, on command. If you have purchased and registered a one-year license key for BestKey Keylogger, the program starts automatically after the computer boots and is hidden. The paid version can also automatically email logs at regular intervals. See the FAQs category Getting and registering a BestKey Keylogger license.

4. Is BestKey Keylogger safe to use?

BestKey Keylogger is safe to run on your computer. It is different from keyloggers from unknown sources that secretly install themselves on your computer. The program and its components carry a digital code signing certificate issued by COMODO (www.comodo.com) that ensures the integrity and authenticity of the software you download. The digital certificate—combined with BestKey Keylogger's nearly six-year history of successful sales—make HeavenWard's Valery Kuzniatsou a trusted developer. Visit us at www.hwsuite.com or check out Norton's Safe Web Report for HeavenWard at safeweb.norton.com.

BestKey Keylogger only records keyboard keystrokes. It never gathers or transmits personally identifiable information from your computer, unless such information is contained in an emailed log file created from keystrokes and sent to you.

BestKey Keylogger makes an internet connection under several conditions: to get a license key for your computer, to email logs to another computer, to open its FAQs page in your default web browser when you click the FAQs button, and to open a survey page in your default browser when you uninstall the program.

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If you discover BestKey Keylogger on your computer and want to uninstall it, follow these steps.

1. First, download the BestKey Keylogger installation file. See the FAQ How do I download and install BestKey Keylogger?. Follow the instructions for downloading the file.

2. Then find the installation file, bestkeyloggerpkg.exe, where you saved it on your computer. Right click the file. Click Open. If BestKey Keylogger is already installed on your computer, the BestKey Keylogger Setup dialog displays the message A version of BestKey Keylogger is currently installed on this computer. If you wish, you can uninstall that program and do nothing more. Click Yes.

3. Click Yes.

4. The BestKey Keylogger Uninstall dialog opens and asks Are you sure you want to completely uninstall BestKey Keylogger?

5. Click Yes. Uninstallation completes and the BestKey Keylogger Uninstall: Completed dialog opens.

6. Click Close.

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1. How do I download and install BestKey Keylogger?

We suggest you download and install BestKey Keylogger's free version. If you want to buy a license key after installing the program, simply click Buy a license in BestKey Keylogger's Settings dialog. The following steps explain how to download and install the program.

Note: if you are running antivirus software on your computer, see the FAQ How do I install and run BestKey Keylogger if my antivirus program blocks it?, before you download BestKey Keylogger.

To download BestKey Keylogger, follow these steps:

1. Click the download button on the BestKey Keylogger download web page. Windows or your browser then displays a File Download dialog asking whether you want to open, run, or save the file.

2. Click Save. A Save As dialog is shown.

3. Select and remember a location for saving the file. Then click Save. The file then downloads.

Note: if you are running Windows XP and want to monitor all users on your computer, make sure you run the installation file, as explained next, using an administrator account.

To install BestKey Keylogger, follow these steps:

1. Find the installation file, bestkeyloggerpkg.exe, where it is saved on your computer. Right click the file and click Open. An Open File dialog is displayed.

2. Click Run. The BestKey Keylogger Setup dialog opens.

3. In the BestKey Keylogger Setup dialog, select the user(s) you want to monitor, either the Current user or All users. After making your selection, click Next. Note that if you are running Windows XP, you can select All users only if you are installing the program with an administrator account. The BestKey Keylogger Setup: License Agreement dialog opens.

4. In the BestKey Keylogger Setup: License Agreement dialog, click I Agree.

5. If you selected All users on later versions of Windows, a User Account Control dialog opens asking Do you want to allow the following program to make changes to this computer? and an administrator password field is also displayed. Enter your administrator account password. Then click Yes.

6. Click Close.

7. Immediately after installation, BestKey Keylogger starts and shows a Select Language dialog. Select the interface language you want to use. Then click OK. Installation is now complete. BestKey Keylogger opens.


2. How do I install and run BestKey Keylogger if my antivirus program blocks it?

If you run an antivirus or antimalware program on your computer, the antivirus software may stop BestKey Keylogger from downloading, installing, or running. That happens because all antivirus programs classify keyloggers as potentially unwanted programs.

BestKey Keylogger is safe to use (see the FAQ Is BestKey Keylogger safe to use?), and you can run BestKey Keylogger successfully along side any popular antivirus program by adjusting your antivirus settings. The general approach is described next. The exact procedure you use will depend on the antivirus software you have. You can usually find specific instructions for your software in the software's help file, troubleshooting guide, or product website.

To download, install, or run BestKey Keylogger when your antivirus software is blocking any of those actions, take these steps:

Downloading   In most cases, if your antivirus blocks downloading of BestKey Keylogger, you must temporarily disable internet protection and then download the installation file. In some cases, your antivirus software may allow you to create an exception for the download URL. If you disabled internet protection during downloading, be sure to restore it after the download.

Installing   If your antivirus stops or blocks BestKey Keylogger's installation file from running, you usually need to disable your antivirus before running the file. In some cases, your antivirus software will allow you to create an exception that allows the file to run. If you disabled protection during installation, be sure to enable it after installation.

Running   In most cases, if you are running an antivirus program, you must go to your antivirus settings and create an exception to allow BestKey Keylogger to run on your computer. If you are running Windows 7 or a later version, you should select or enter C:\ProgramData\BestKey as the program folder the exception is for. If you are running Windows XP, you should select or enter C:\Documents and Settings\All Users\Application Data\BestKey. Sometimes your antivirus will detect BestKey Keylogger and simply ask you if you want to allow the program to run. In either case, you should set your antivirus to allow programs in the folder to run and to remember (always apply) the setting.

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When you uninstall BestKey Keylogger, you also delete the log files for all users. To uninstall BestKey Keylogger, follow these steps:

1. Click the green gear icon on the BestKey Keylogger main dialog. The Settings dialog opens.

2. Click the Uninstall button at the bottom of the Settings dialog. The BestKey Keylogger Uninstall dialog opens and asks Are you sure you want to completely uninstall BestKey Keylogger?

3. Click Yes. Uninstallation completes and the BestKey Keylogger Uninstall: Completed dialog opens.

4. Click Close. You may be asked to restart your computer to fully complete uninstallation.

If your antivirus software blocks the uninstallation process, see the FAQ How do I install and run BestKey Keylogger if my antivirus program blocks it? and follow the instructions in the “Running” section.

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1. What kinds of licenses does BestKey Keylogger offer?

BestKey Keylogger offers a free license that never expires and a one-year paid license. By default, BestKey Keylogger it is configured to use the free license after installation. It is activated automatically each time you start monitoring. For information about license features, see the FAQ How is the free version of BestKey Keylogger different from the paid version?.

2. How do I buy and register a BestKey Keylogger license?

If you have installed BestKey Keylogger and want to buy a license, simply open the Settings dialog (click the green gear icon on the BestKey Keylogger main dialog) and click the Buy a license button. You can also buy a BestKey Keylogger license on the BestKey Keylogger purchase page.

After you purchase a license, a web page opens that contains your license key. The license key is also emailed to you. To register your license key, open BestKey Keylogger's Settings dialog (click the green gear icon on the BestKey Keylogger main dialog) and click the Register button. The Register your license dialog opens. Enter your license key in the field following License:. Then click Register. If registration is successful, the License field in the Settings dialog displays PAID.

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1. How do I start, open, and close BestKey Keylogger?

BestKey Keylogger starts and runs automatically after installation and whenever your computer is restarted. BestKey Keylogger's free version always opens its main (small) dialog whenever your computer starts, and you must always turn on monitoring manually when using it. BestKey Keylogger's paid version is always hidden when your computer starts.

You do not normally close the BestKey Keylogger program (stop it from running). You can, however close the program's windows. To close the Settings dialog, click the X in the title bar. To close and open the main dialog, you use a key combination. The default key combination is Ctrl + Alt + Shift + B.

You can change the key combination for opening and closing the main dialog and add password protection for opening the main dialog. To change the key combination, open the Settings dialog (click the green gear icon on the BestKey Keylogger main dialog). In the field following Hot key: Ctrl + Alt + Shift +, enter any letter you wish. You can also add a password in the Settings dialog. Enter the password you would like to use In the field following Password:. Click Apply to save all your changes.

2. How do I start and stop monitoring?

To start or stop monitoring, click the start/stop button (circle with vertical line) on the main (small) dialog. When monitoring is stopped, the button is green, and Monitoring is OFF is displayed. When monitoring is active, the button is red, and Monitoring is ON is displayed.

3. How do I view keystroke logs?

To view keystroke logs from the main dialog, select a user whose logs you want to view. Then click the View logs button. You can also view logs from the Settings dialog. Open Settings (click the green gear icon on the BestKey Keylogger main dialog). Use the View logs as drop‑down to select a format for viewing the logs. Then click the arrow button (>) to see the logs.

4. How do I change the format for keystroke logs?

You can view BestKey Keylogger's logs in any of six different formats, a plain text format, a spreadsheet format (.csv extension), and four different web page formats that open in your browser. To select and set a default format, open the Settings dialog (click the green gear icon on the BestKey Keylogger main dialog). Select a format in the View logs as drop-down. Then click Apply to save your selection.

5. How do I delete keystroke logs?

When you delete BestKey Keylogger's keystroke logs, you delete logs for all users. To delete the logs, open the Settings dialog (click the green gear icon on the BestKey Keylogger main dialog) and click the Delete logs button. A BestKey Keylogger dialog opens. Click Yes to delete all logs.

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1. How do I hide BestKey Keylogger?

If you have registered a BestKey Keylogger paid license, you can hide BestKey Keylogger from computer users. When hidden, the program starts automatically and begins monitoring, without displaying dialogs or pop-ups, when the computer boots. Open the Settings dialog (click the green gear icon on the BestKey Keylogger main dialog) and check the box next to Hide from computer users. The box is checked by default if you are using a paid license key.

2. How do I configure BestKey Keylogger to email logs?

You can configure BestKey Keylogger to send its logs to an email address. The logs are formatted in the style you select in the View logs as field in the Settings dialog. (See the FAQ How do I change the format for keystroke logs?) Logs are emailed as a zipped file attachment and sent over a secure connection. To open the attached file, you must use the same password you selected for opening and closing BestKey Keylogger's main dialog. (See the FAQ How do I start, open, and close BestKey Keylogger?)

With a BestKey Keylogger paid license, you can choose how frequently to send logs. Using BestKey Keylogger's free version you can only send logs manually, by clicking the Send/Test button.

To configure BestKey Keylogger to email logs, follow these steps:

1. Be sure to set a password for opening BestKey Keylogger's main dialog. You use the same password for opening the zipped log files emailed to you. If you do not set a password, the logs are sent, but they are not password protected. See the FAQ How do I start, open, and close BestKey Keylogger?

2. Open the Settings dialog (click the green gear icon on the BestKey Keylogger main dialog). In the Mail settings section, make a selection in the Send logs every drop-down but do not select never. If you are using a paid license, you can select any interval for sending logs. If you are using a free license, select manually.

3. In the field below Send logs every, select your email provider from the drop-down list. The email server address for the provider is automatically shown in the Server field. Enter your email address in the User name field and your email account password in the Password field. Then click Send/Test to test your settings.

If your provider is not shown in the list, select other and enter your provider's email server address in the Server field. If you use an email client, like Microsoft Outlook, you can find the address by going to your account settings and looking for “outgoing mail server.” Find an address like smtp.gmail.com or mail.mindspring.com. If you cannot find your provider's email server address, look the Mail Server Addresses list below. Contact HeavenWard support at support@hwsuite.com if you need additional assistance.

If you only use an internet webmail service, like Yahoo or Gmail, through a web browser, look for your provider's email server address in the Mail Server Addresses list below. Contact HeavenWard support at support@hwsuite.com if you need additional assistance.

If you configure BestKey Keylogger to send logs to a Gmail account and Google blocks access to the account, see the FAQ What do I do if BestKey Keylogger cannot email logs to my Gmail address? below.

Mail Server Addresses:
  • Adelphia: mail.adelphia.net
  • Amaze.net.au: mail.amaze.net.au
  • Ameritech DSL: smtp.ameritech.yahoo.com
  • Prodigy: smtp.prodigy.yahoo.com
  • Qwest Internet Service: pop.dnvr.qwest.net
  • Purplenet: smtp.purplenet.co.uk


3. How do I change BestKey Keylogger's interface language?

To change BestKey Keylogger's interface language, open the Settings dialog (click the green gear icon on the BestKey Keylogger main dialog) and click the Language button. The Select language dialog opens. Select a language and click OK.

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1. Why doesn't BestKey Keylogger start monitoring?

If you are using the free version of BestKey Keylogger, the program may not start logging when you click the start/stop button in the main (small) dialog. That usually happens when your computer does not have an active connection to the internet, which is necessary for using the free license.

2. What do I do if BestKey Keylogger cannot email logs to my Gmail address?

You may correctly configure BestKey Keylogger to email logs to a Gmail address and test your email settings by clicking the Send/Test button but then see that the test failed. In addition, Google may also send you an email saying that a sign-in attempt to your Google account was blocked. You can correct this error in two different ways, depending on whether or not you use 2-step verification to access your Google email. (To learn more about 2-step verification, visit https://www.google.com/intl/en/landing/2step/.)

If you do not use 2-step verification to access your Google email, follow these instructions:

Change your Gmail settings to allow BestKey Keylogger to access your account. Go to https://www.google.com/settings/security/lesssecureapps and log into your Google account. A Less Secure Apps page opens. Select Enable in the Access for less secure apps box. Then log out of your Google account. Test your BestKey Keylogger email settings again by clicking the Send/Test button.

If you do use 2-step verification to access your Google email, follow these instructions:

Visit Google's page Sign in using App Passwords instructions page at https://support.google.com/accounts/answer/185833 and follow the steps there for generating and using an app password. To generate an app password, you must enter a name for BestKey Keylogger, such as BestKey, in the Select app drop-down list. Then, when your app password is generated, copy and paste it into the Password field in the Mail settings section of BestKey Keylogger's Settings dialog. Test your BestKey Keylogger email settings again by clicking the Send/Test button.

3. How can I get additional help?

You may email HeavenWard Support at support@hwsuite.com with your questions, comments, and suggestions.

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