Free Keylogger for Mac FAQs
Go to a category:
- A. General information about Free Keylogger for Mac
- B. Removing Free Keylogger for Mac from your computer
- C. Installing Free Keylogger for Mac
- D. Uninstalling Free Keylogger for Mac
- E. Getting and registering a Free Keylogger for Mac license
- F. Using Free Keylogger for Mac
- G. Changing Free Keylogger for Mac settings
- H. Troubleshooting Free Keylogger for Mac
1. What is a keylogger?
A keylogger is a software application or piece of hardware that monitors and records keystrokes made on a computer keyboard. The recorded keystrokes are stored in a log file that can be viewed later. Far more software keyloggers, which are installed like other software applications, are sold than hardware keyloggers. Most software keyloggers are accessed through a secret key combination and password and can operate hidden from computer users. Some can transmit their keystroke logs via email to another computer.
2. What can Free Keylogger for Mac do?
Free Keylogger for Mac can monitor keystrokes made by all users of a Mac PC, and it can run hidden from users. Free Keylogger captures keystrokes made in all computer applications, and web pages. You can access Free Keylogger for Mac and view its keystroke logs with a secret key combination and password. You can also configure Free Keylogger for Mac to email logs at recurring intervals to your email account.
3. How is the free version of Free Keylogger for Mac different from the upgraded version?
The free version of Free Keylogger for Mac is installed by default when Free Keylogger for Mac is installed. It features a pop-up dialog that appears periodically and displays the number of keystrokes logged. The free version displays the main dialog each time the computer boots and monitoring must then be started manually. Using the free version, you must email logs manually, on command. When you purchase and register a one-year license key for Free Keylogger for Mac, the program starts automatically after the computer boots and is hidden. The upgraded version can also automatically email logs at regular intervals. See the FAQs category Getting and registering a Free Keylogger for Mac license.
4. Is Free Keylogger for Mac safe to use?
Free Keylogger for Mac is safe to run on your computer. It is different from keyloggers from unknown sources that secretly install themselves on your computer. The program and its components carry a digital code signing certificate issued by Apple that ensures the integrity and authenticity of the software you download. The digital certificate—combined with Free Keylogger for Mac's nearly six-year history of successful sales—make HeavenWard's Valery Kuzniatsou a trusted developer. Visit us at www.hwsuite.com or check out Norton's Safe Web Report for HeavenWard at safeweb.norton.com.
Free Keylogger for Mac only records keyboard keystrokes. It never gathers or transmits personally identifiable information from your computer, unless such information is contained in an emailed log file created from keystrokes and sent to you.
Free Keylogger for Mac makes an internet connection under several conditions: to get a license key for your computer, to email logs to another computer, to open its FAQs page in your default web browser when you click the FAQs button, and to open a survey page in your default browser when you uninstall the program.
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A keylogger is a software application or piece of hardware that monitors and records keystrokes made on a computer keyboard. The recorded keystrokes are stored in a log file that can be viewed later. Far more software keyloggers, which are installed like other software applications, are sold than hardware keyloggers. Most software keyloggers are accessed through a secret key combination and password and can operate hidden from computer users. Some can transmit their keystroke logs via email to another computer.
2. What can Free Keylogger for Mac do?
Free Keylogger for Mac can monitor keystrokes made by all users of a Mac PC, and it can run hidden from users. Free Keylogger captures keystrokes made in all computer applications, and web pages. You can access Free Keylogger for Mac and view its keystroke logs with a secret key combination and password. You can also configure Free Keylogger for Mac to email logs at recurring intervals to your email account.
3. How is the free version of Free Keylogger for Mac different from the upgraded version?
The free version of Free Keylogger for Mac is installed by default when Free Keylogger for Mac is installed. It features a pop-up dialog that appears periodically and displays the number of keystrokes logged. The free version displays the main dialog each time the computer boots and monitoring must then be started manually. Using the free version, you must email logs manually, on command. When you purchase and register a one-year license key for Free Keylogger for Mac, the program starts automatically after the computer boots and is hidden. The upgraded version can also automatically email logs at regular intervals. See the FAQs category Getting and registering a Free Keylogger for Mac license.
4. Is Free Keylogger for Mac safe to use?
Free Keylogger for Mac is safe to run on your computer. It is different from keyloggers from unknown sources that secretly install themselves on your computer. The program and its components carry a digital code signing certificate issued by Apple that ensures the integrity and authenticity of the software you download. The digital certificate—combined with Free Keylogger for Mac's nearly six-year history of successful sales—make HeavenWard's Valery Kuzniatsou a trusted developer. Visit us at www.hwsuite.com or check out Norton's Safe Web Report for HeavenWard at safeweb.norton.com.
Free Keylogger for Mac only records keyboard keystrokes. It never gathers or transmits personally identifiable information from your computer, unless such information is contained in an emailed log file created from keystrokes and sent to you.
Free Keylogger for Mac makes an internet connection under several conditions: to get a license key for your computer, to email logs to another computer, to open its FAQs page in your default web browser when you click the FAQs button, and to open a survey page in your default browser when you uninstall the program.
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If you discover Free Keylogger for Mac on your computer and want to uninstall it, follow these steps.
1. First, download the Free Keylogger for Mac installation file. See the FAQ How do I download and install Free Keylogger for Mac?. Follow the instructions for downloading the file.
2. Find the file FreeKeylogger.dmg in Downloads. Double click FreeKeylogger.dmg. The Free Keylogger dialog box opens.
3. Double click Uninstall.
4. The Free Keylogger for Mac Uninstall dialog opens and asks Would you like to completely remove Free Keylogger?
5. Click Yes. Uninstallation completes and the Free Keylogger for Mac Uninstall: Completed dialog opens.
6. Click Close.
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1. First, download the Free Keylogger for Mac installation file. See the FAQ How do I download and install Free Keylogger for Mac?. Follow the instructions for downloading the file.
2. Find the file FreeKeylogger.dmg in Downloads. Double click FreeKeylogger.dmg. The Free Keylogger dialog box opens.
3. Double click Uninstall.
4. The Free Keylogger for Mac Uninstall dialog opens and asks Would you like to completely remove Free Keylogger?
5. Click Yes. Uninstallation completes and the Free Keylogger for Mac Uninstall: Completed dialog opens.
6. Click Close.
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1. How do I download and install Free Keylogger for Mac?
We suggest you download and install Free Keylogger for Mac's free version. If you want to upgrade after installing the program, simply click Upgrade at the bottom of the interface. The following steps explain how to download and install the program.
To download Free Keylogger for Mac, follow these steps:
1. Click the download button on the Free Keylogger for Mac download web page.
To install Free Keylogger for Mac, follow these steps:
1. Find the file FreeKeylogger.dmg in Downloads. Double click FreeKeylogger.dmg. The Free Keylogger dialog box opens.
2. Double click Free Keylogger.
3. In the Free Keylogger for Mac Setup: License Agreement dialog, click I Agree.
5. An Installer dialog opens telling Installer is trying to install new software. Type your password to allow this. Enter your administrator account password. Then click Install Software.
6. Click Close.
7. Installation is now complete. Immediately after installation, Free Keylogger for Mac opens.
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We suggest you download and install Free Keylogger for Mac's free version. If you want to upgrade after installing the program, simply click Upgrade at the bottom of the interface. The following steps explain how to download and install the program.
To download Free Keylogger for Mac, follow these steps:
1. Click the download button on the Free Keylogger for Mac download web page.
To install Free Keylogger for Mac, follow these steps:
1. Find the file FreeKeylogger.dmg in Downloads. Double click FreeKeylogger.dmg. The Free Keylogger dialog box opens.
2. Double click Free Keylogger.
3. In the Free Keylogger for Mac Setup: License Agreement dialog, click I Agree.
5. An Installer dialog opens telling Installer is trying to install new software. Type your password to allow this. Enter your administrator account password. Then click Install Software.
6. Click Close.
7. Installation is now complete. Immediately after installation, Free Keylogger for Mac opens.
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When you uninstall Free Keylogger for Mac, you also delete the log files for all users. To uninstall Free Keylogger for Mac, follow these steps:
1. First, download the Free Keylogger for Mac installation file. See the FAQ How do I download and install Free Keylogger for Mac?. Follow the instructions for downloading the file.
2. Find the file FreeKeylogger.dmg in Downloads. Double click FreeKeylogger.dmg. The Free Keylogger dialog box opens.
3. Double click Uninstall.
4. The Free Keylogger for Mac Uninstall dialog opens and asks Would you like to completely remove Free Keylogger?
5. Click Yes. Uninstallation completes and the Free Keylogger for Mac Uninstall: Completed dialog opens.
6. Click Close.
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1. First, download the Free Keylogger for Mac installation file. See the FAQ How do I download and install Free Keylogger for Mac?. Follow the instructions for downloading the file.
2. Find the file FreeKeylogger.dmg in Downloads. Double click FreeKeylogger.dmg. The Free Keylogger dialog box opens.
3. Double click Uninstall.
4. The Free Keylogger for Mac Uninstall dialog opens and asks Would you like to completely remove Free Keylogger?
5. Click Yes. Uninstallation completes and the Free Keylogger for Mac Uninstall: Completed dialog opens.
6. Click Close.
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1. What kinds of licenses does Free Keylogger for Mac offer?
Free Keylogger for Mac offers a free license that never expires and a one-year paid license. By default, Free Keylogger for Mac it is configured to use the free license after installation. It is activated automatically each time you start monitoring. For information about license features, see the FAQ How is the free version of Free Keylogger for Mac different from the upgraded version?.
2. How do I buy and register a Free Keylogger for Mac license?
If you have installed Free Keylogger for Mac and want to upgrade, simply click Upgrade at the bottom of the interface. You can also upgrade a Free Keylogger for Mac license on the Free Keylogger for Mac purchase page.
After you purchase a license, a web page opens that contains your license key. The license key is also emailed to you. To register your license key, click Register at the bottom of the interface. The Register your license dialog opens. Enter your license key in the field following License:. Then click Register. If registration is successful, the License field in the Settings area displays PAID.
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Free Keylogger for Mac offers a free license that never expires and a one-year paid license. By default, Free Keylogger for Mac it is configured to use the free license after installation. It is activated automatically each time you start monitoring. For information about license features, see the FAQ How is the free version of Free Keylogger for Mac different from the upgraded version?.
2. How do I buy and register a Free Keylogger for Mac license?
If you have installed Free Keylogger for Mac and want to upgrade, simply click Upgrade at the bottom of the interface. You can also upgrade a Free Keylogger for Mac license on the Free Keylogger for Mac purchase page.
After you purchase a license, a web page opens that contains your license key. The license key is also emailed to you. To register your license key, click Register at the bottom of the interface. The Register your license dialog opens. Enter your license key in the field following License:. Then click Register. If registration is successful, the License field in the Settings area displays PAID.
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1. How do I start, open, and close Free Keylogger for Mac?
Free Keylogger for Mac starts and runs automatically after installation and whenever your computer is restarted. Free Keylogger for Mac's free version always opens its main interface whenever your computer starts, and you must always turn on monitoring manually when using it. Free Keylogger for Mac's upgraded version is always hidden when your computer starts.
You do not normally close the Free Keylogger for Mac program (stop it from running). To lock and unlock the main interface, you use a key combination. The default key combination is Control + Comman + Shift + F.
You can change the key combination for locking and unlocking the main interface and add password protection for opening the main interface. To change the key combination, go to the field following Hot key: Control + Command + Shift + in the Settings area and enter any letter you wish. You can also add a password in the field following Password:. Click Apply to save all your changes.
2. How do I start and stop monitoring?
To start monitoring, click the button with the eye icon. To stop monitoring, click the button with the crossed-out eye icon.
3. How do I view keystroke logs?
To view keystroke logs from the main dialog, select a user whose logs you want to view. Then click the button with the eyeglasses icon.
4. How do I delete keystroke logs?
When you delete Free Keylogger for Mac's keystroke logs, you delete logs for all users. To delete the logs, click the button with the folder icon. A Free Keylogger for Mac dialog opens. Click Yes to delete all logs.
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Free Keylogger for Mac starts and runs automatically after installation and whenever your computer is restarted. Free Keylogger for Mac's free version always opens its main interface whenever your computer starts, and you must always turn on monitoring manually when using it. Free Keylogger for Mac's upgraded version is always hidden when your computer starts.
You do not normally close the Free Keylogger for Mac program (stop it from running). To lock and unlock the main interface, you use a key combination. The default key combination is Control + Comman + Shift + F.
You can change the key combination for locking and unlocking the main interface and add password protection for opening the main interface. To change the key combination, go to the field following Hot key: Control + Command + Shift + in the Settings area and enter any letter you wish. You can also add a password in the field following Password:. Click Apply to save all your changes.
2. How do I start and stop monitoring?
To start monitoring, click the button with the eye icon. To stop monitoring, click the button with the crossed-out eye icon.
3. How do I view keystroke logs?
To view keystroke logs from the main dialog, select a user whose logs you want to view. Then click the button with the eyeglasses icon.
4. How do I delete keystroke logs?
When you delete Free Keylogger for Mac's keystroke logs, you delete logs for all users. To delete the logs, click the button with the folder icon. A Free Keylogger for Mac dialog opens. Click Yes to delete all logs.
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1. How do I hide Free Keylogger for Mac?
If you have registered a Free Keylogger for Mac paid license, you can hide Free Keylogger for Mac from computer users. When hidden, the program starts automatically and begins monitoring, without displaying dialogs or pop-ups, when the computer boots. Go to the Settings area and check the box next to Hide from computer users. The box is checked by default if you are using a paid license key.
2. How do I configure Free Keylogger for Mac to email logs?
You can configure Free Keylogger for Mac to send its logs to an email address. Logs are emailed as a zipped file attachment and sent over a secure connection. To open the attached file, you must use the same password you selected for opening and closing Free Keylogger for Mac's main dialog. (See the FAQ How do I start, open, and close Free Keylogger for Mac?)
With a Free Keylogger for Mac paid license, you can choose how frequently to send logs. Using Free Keylogger for Mac's free version you can only send logs manually, by clicking the Send/Test button.
To configure Free Keylogger for Mac to email logs, follow these steps:
1. Be sure to set a password for opening Free Keylogger for Mac's main interface. You use the same password for opening the zipped log files emailed to you. If you do not set a password, the logs are sent, but they are not password protected. See the FAQ How do I start, open, and close Free Keylogger for Mac?
2. In the Mail settings area, make a selection in the Send logs every drop-down but do not select never. If you are using a paid license, you can select any interval for sending logs. If you are using a free license, select manually.
3. In the field below Send logs every, select your email provider from the drop-down list. The email server address for the provider is automatically shown in the Server field. Enter your email address in the User name field and your email account password in the Password field. Then click Send/Test to test your settings.
If your provider is not shown in the list, select other and enter your provider's email server address in the Server field. If you use an email client, like Microsoft Outlook, you can find the address by going to your account settings and looking for “outgoing mail server.” Find an address like smtp.hotmail.com or mail.mindspring.com. If you cannot find your provider's email server address, look the Mail Server Addresses list below. Contact HeavenWard support at support@hwsuite.com if you need additional assistance.
If you only use an internet webmail service, like Yahoo or Hotmail, through a web browser, look for your provider's email server address in the Mail Server Addresses list below. Contact HeavenWard support at support@hwsuite.com if you need additional assistance.
3. How do I change Free Keylogger for Mac's interface language?
To change Free Keylogger for Mac's interface language, go to the Settings area and click the Language button. The Select language dialog opens. Select a language and click OK.
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If you have registered a Free Keylogger for Mac paid license, you can hide Free Keylogger for Mac from computer users. When hidden, the program starts automatically and begins monitoring, without displaying dialogs or pop-ups, when the computer boots. Go to the Settings area and check the box next to Hide from computer users. The box is checked by default if you are using a paid license key.
2. How do I configure Free Keylogger for Mac to email logs?
You can configure Free Keylogger for Mac to send its logs to an email address. Logs are emailed as a zipped file attachment and sent over a secure connection. To open the attached file, you must use the same password you selected for opening and closing Free Keylogger for Mac's main dialog. (See the FAQ How do I start, open, and close Free Keylogger for Mac?)
With a Free Keylogger for Mac paid license, you can choose how frequently to send logs. Using Free Keylogger for Mac's free version you can only send logs manually, by clicking the Send/Test button.
To configure Free Keylogger for Mac to email logs, follow these steps:
1. Be sure to set a password for opening Free Keylogger for Mac's main interface. You use the same password for opening the zipped log files emailed to you. If you do not set a password, the logs are sent, but they are not password protected. See the FAQ How do I start, open, and close Free Keylogger for Mac?
2. In the Mail settings area, make a selection in the Send logs every drop-down but do not select never. If you are using a paid license, you can select any interval for sending logs. If you are using a free license, select manually.
3. In the field below Send logs every, select your email provider from the drop-down list. The email server address for the provider is automatically shown in the Server field. Enter your email address in the User name field and your email account password in the Password field. Then click Send/Test to test your settings.
If your provider is not shown in the list, select other and enter your provider's email server address in the Server field. If you use an email client, like Microsoft Outlook, you can find the address by going to your account settings and looking for “outgoing mail server.” Find an address like smtp.hotmail.com or mail.mindspring.com. If you cannot find your provider's email server address, look the Mail Server Addresses list below. Contact HeavenWard support at support@hwsuite.com if you need additional assistance.
If you only use an internet webmail service, like Yahoo or Hotmail, through a web browser, look for your provider's email server address in the Mail Server Addresses list below. Contact HeavenWard support at support@hwsuite.com if you need additional assistance.
Mail Server Addresses:
- Adelphia: mail.adelphia.net
- Amaze.net.au: mail.amaze.net.au
- Ameritech DSL: smtp.ameritech.yahoo.com
- Prodigy: smtp.prodigy.yahoo.com
- Qwest Internet Service: pop.dnvr.qwest.net
- Purplenet: smtp.purplenet.co.uk
3. How do I change Free Keylogger for Mac's interface language?
To change Free Keylogger for Mac's interface language, go to the Settings area and click the Language button. The Select language dialog opens. Select a language and click OK.
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1. Why doesn't Free Keylogger for Mac start monitoring?
If you are using the free version of Free Keylogger for Mac, the program may not start logging when you click the start/stop button in the main (small) dialog. That usually happens when your computer does not have an active connection to the internet, which is necessary for using the free license.
2. What do I do if I do not receive emailed logs?
The emails with logs are sent successfully, but you do not receive them. Most probably your email service is moving the emails into your SPAM folder. If this happens, you must add HeavenWard's email address (noreply@hwsuite.com) to your contacts and report the emails as not SPAM. To report HeavenWard's emails as not SPAM when using Gmail, follow these steps:
1. Open your Gmail email.
2. Click the Spam folder.
3. Click an email from HeavenWard to open it.
4. Place your cursor over HeavenWard. The Contacts dialog appears.
5. Click Add to Contacts.
6. Click Report not spam.
3. What do I do if Free Keylogger for Mac cannot email logs to my Gmail address?
You may correctly configure Free Keylogger for Mac to email logs to a Gmail address and test your email settings by clicking the Send/Test button but then see that the test failed. In addition, Google may also send you an email saying that a sign-in attempt to your Google account was blocked. You can correct this error in two different ways, depending on whether or not you use 2-step verification to access your Google email. (To learn more about 2-step verification, visit https://www.google.com/intl/en/landing/2step/.)
If you do not use 2-step verification to access your Google email, follow these instructions:
Change your Gmail settings to allow Free Keylogger for Mac to access your account. Go to https://www.google.com/settings/security/lesssecureapps and log into your Google account. A Less Secure Apps page opens. Select Enable in the Access for less secure apps box. Then log out of your Google account. Test your Free Keylogger for Mac email settings again by clicking the Send/Test button.
If you do use 2-step verification to access your Google email, follow these instructions:
Visit Google's page Sign in using App Passwords instructions page at https://support.google.com/accounts/answer/185833 and follow the steps there for generating and using an app password. To generate an app password, you must enter a name for Free Keylogger for Mac, such as FreeKey, in the Select app drop-down list. Then, when your app password is generated, copy and paste it into the Password field in the Mail settings section of Free Keylogger for Mac's Settings dialog. Test your Free Keylogger for Mac email settings again by clicking the Send/Test button.
4. What do I do if Free Keylogger for Mac cannot email logs to my @icloud address?
You may correctly configure Free Keylogger for Mac to email logs to a @icloud address and test your email settings by clicking the Send/Test button and then see successful message but an email is not recieved. In this case we recommend to create new Gmail or Hotmail account and use it instead.
5. How can I get additional help?
You may email HeavenWard Support at support@hwsuite.com with your questions, comments, and suggestions.
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If you are using the free version of Free Keylogger for Mac, the program may not start logging when you click the start/stop button in the main (small) dialog. That usually happens when your computer does not have an active connection to the internet, which is necessary for using the free license.
2. What do I do if I do not receive emailed logs?
The emails with logs are sent successfully, but you do not receive them. Most probably your email service is moving the emails into your SPAM folder. If this happens, you must add HeavenWard's email address (noreply@hwsuite.com) to your contacts and report the emails as not SPAM. To report HeavenWard's emails as not SPAM when using Gmail, follow these steps:
1. Open your Gmail email.
2. Click the Spam folder.
3. Click an email from HeavenWard to open it.
4. Place your cursor over HeavenWard. The Contacts dialog appears.
5. Click Add to Contacts.
6. Click Report not spam.
3. What do I do if Free Keylogger for Mac cannot email logs to my Gmail address?
You may correctly configure Free Keylogger for Mac to email logs to a Gmail address and test your email settings by clicking the Send/Test button but then see that the test failed. In addition, Google may also send you an email saying that a sign-in attempt to your Google account was blocked. You can correct this error in two different ways, depending on whether or not you use 2-step verification to access your Google email. (To learn more about 2-step verification, visit https://www.google.com/intl/en/landing/2step/.)
If you do not use 2-step verification to access your Google email, follow these instructions:
Change your Gmail settings to allow Free Keylogger for Mac to access your account. Go to https://www.google.com/settings/security/lesssecureapps and log into your Google account. A Less Secure Apps page opens. Select Enable in the Access for less secure apps box. Then log out of your Google account. Test your Free Keylogger for Mac email settings again by clicking the Send/Test button.
If you do use 2-step verification to access your Google email, follow these instructions:
Visit Google's page Sign in using App Passwords instructions page at https://support.google.com/accounts/answer/185833 and follow the steps there for generating and using an app password. To generate an app password, you must enter a name for Free Keylogger for Mac, such as FreeKey, in the Select app drop-down list. Then, when your app password is generated, copy and paste it into the Password field in the Mail settings section of Free Keylogger for Mac's Settings dialog. Test your Free Keylogger for Mac email settings again by clicking the Send/Test button.
4. What do I do if Free Keylogger for Mac cannot email logs to my @icloud address?
You may correctly configure Free Keylogger for Mac to email logs to a @icloud address and test your email settings by clicking the Send/Test button and then see successful message but an email is not recieved. In this case we recommend to create new Gmail or Hotmail account and use it instead.
5. How can I get additional help?
You may email HeavenWard Support at support@hwsuite.com with your questions, comments, and suggestions.
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